Blackthorn Salt Scottish Sea Salt

Privacy Policy

Last Updated: April 2020

Thank you for working with Blackthorn Salt.

This Privacy Policy explains how we collect, use, process, and disclose your information across the Blackthorn Salt website, social media, phone and email communication platforms.

1. INFORMATION WE COLLECT

There are several general categories of information we collect.

1.1 Information You Give Us.

We collect information you share with us when you enquire/purchase from Blackthorn Salt.

1.2 Information We Automatically Collect from Your Use of the Blackthorn Salt Comms Platform.

When you use the Blackthorn Salt website or app we collect information via cookies, this includes;

2. HOW WE USE INFORMATION WE COLLECT

We store, process and use information about you to process orders on a daily basis. It also helps us understand, improve, and develop the Blackthorn Salt product offering, our customers service levels and future strategies. We also use this information to create and maintain a trusted and safer environment.

2.1 Provide, Improve, and Develop the Blackthorn Salt Platform of communication facilities.

2.2 Create and Maintain a Trusted and Safer Environment.

2.3 Provide, Personalize, Measure, and Improve our Advertising and Marketing.

3. SHARING & DISCLOSURE

3.1 With Your Consent.

We will share your information with our delivery partners such as hauliers, couriers, and Blackthorn Salt Staff delivering on our behalf. This is to ensure that we meet the requirement of your order and ensure the safe, speedy delivery process, rather than waiting on approval before every order. We will NOT sell, or pass on your details to any third party organisation at any stage outside of the day to day operation of processing your orders.

3.2 Blackthorn Salt Payments.

Blackthorn Salt Payments may share your personal information to provide the Payment Services.

3.3 Safety and Compliance with Law.

Blackthorn Salt may disclose your information to courts, law enforcement or governmental authorities, or authorized third parties, if and to the extent we are required to do so by law or if such disclosure is reasonably necessary: (i) to comply with legal process and to respond to claims asserted against Blackthorn Salt, (ii) to respond to verified requests relating to a criminal investigation or alleged or suspected illegal activity or any other activity that may expose us, you, or any other of our users to legal liability, (iii) to enforce and administer our Terms of Service (iv) for fraud investigation and prevention, risk assessment, customer support, product development and debugging purposes, or (v) to protect the rights, property or personal safety of Blackthorn Salt, its employees, its Members, or members of the public.

3.4 Tax Authorities.

If requested by HMRC, we may have to share your information/data with regards to VAT or any tax related enquiry.

4. YOUR CHOICES

4.1 Access and Update.

You may review, update, or delete the information in your Blackthorn Salt Account by contacting our customer service team, your account manager or by phoning our main switchboard.

4.2 Account Cancellation.

For information on how to cancel your Blackthorn Salt Account, please follow the instructions above. We will need your name, account number, confirmation of your payment details (for security purposes) and details of delivery addresses to confirm your identity.

4.3 Complaints & Grievance Procedure.

Should you wish to make a formal complaint regarding your rights contained with the GDPR legislation, please write to GDPR Complaint, Blackthorn Salt, Saltpans Road, Ayr, KA8 8BZ or phone / email your account manager and confirm the nature of your complaint and the fact that you wish to proceed through the Blackthorn Salt Grievance procedure with regards to GDPR.

5. CHANGES TO THIS PRIVACY POLICY

Blackthorn Salt reserves the right to modify this Privacy Policy at any time in accordance with this provision. If we make changes to this Privacy Policy, we will post the revised Privacy Policy on the Blackthorn Salt Platform and update the “Last Updated” date at the top of this Privacy Policy. We will also provide you with notice of the modification by email at least thirty (30) days before the date they become effective. If you disagree with the revised Privacy Policy, you may cancel your Account. If you do not cancel your Account before the date the revised Privacy Policy becomes effective, your continued access or use of the Blackthorn Salt Platform will constitute acceptance of the revised Privacy Policy.

6. CONTACT

If you have any questions or complaints about this Privacy Policy or Blackthorn Salt's information handling practices, you may contact us at:

You may also email us at info@blackthornsalt.co.uk